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EyePoint Pharmaceuticals
Great Lakes - West, United States
7 days ago
EyePoint Pharmaceuticals
Remote - Great Lakes East, United States
7 days ago
EyePoint Pharmaceuticals
Remote - Midwest, United States
7 days ago
EyePoint Pharmaceuticals
Great Lakes - West, United States
7 days ago


Ophthalmology Key Account Manager-Great Lakes West

Job LocationsUS-Field
Job ID2022-1295


Be Seen and Heard at EyePoint Pharmaceuticals

At EyePoint, leadership trusts our employees to get the job done. The patient-centric and award-winning approach we’re taking in business fuels our success for:

  • preventing blindness through vision-saving medications
  • delivering best-in-class proprietary pharmaceutical technologies
  • transforming ocular drug delivery

We See You.

Your wellbeing

Your professional worth

Your future at EyePoint

EyePoint offers robust total rewards in a science-based entrepreneurial culture that empowers curiosity and innovation to help catapult your career. There’s space for every voice and perspective to be heard in our on-site and remote environments where a variety strengths and diverse backgrounds are connected. 

The Key Account Manager (KAM) is responsible for the successful promotion of approved products within EyePoint Pharmaceutical’s pipeline and helping define EyePoint as a leader within the ophthalmology community. This is done through development of long-term relationships with key Retina and Uveitis Specialists. The position will also be responsible for implementing short-and long-term business initiatives to ensure product access within specified geographies. The KAM is responsible for product positioning and formulary contracting where necessary, to obtain patient access within targeted accounts. Successful performance will include ensuring fair and consistent payment and removing barriers in the overall reimbursement process.

This position is responsible for daily face to face customer communications with a variety of customers to include; physicians (Retina and Uveitis specialists), nurses, techs, administrators, and billing staff. Serves as an expert in payer reimbursement policies and provides support to facilitate appropriate patient and provider access and utilization of services to ensure their access to care. The KAM promotes collaboration with the various members of field sales team and EyePoint’s support teams (Sales, Customer Relations, HUB, and Medical Affairs) to achieve payer and provider strategic business goals.

Great Lakes West Territory- Current Alignment:  Indiana West(Indianapolis), Michigan, Southern IL.

We are looking for someone who is centrally located within their geography.


Primary responsibilities include, but are not limited to, the following:

Individual responsibilities

  • Utilize Active Account Planning to execute on Business Plans for each assigned Account. Development of the Account Business plans requires an intimate knowledge of the customer and market influences affecting their business.
  • Work closely with EyePoint’s Sales Leadership to appropriately support health care providers with their access and reimbursement needs.
  • Leverages a deep understanding of each customer’s business processes and environment and actively engages them with the intention of gaining unrestricted formulary access to achieve performance goals.
  • Report progress in assigned accounts through business plan updates to EyePoint leadership.
  • Provide outreach and networking with state/local providers, patient and healthcare systems advocacy organizations.
  • Develop sustainable corporate relationship that will allow for continued growth of current and future products.
  • Understand and be able to help providers with reimbursement issues within commercial and private payers:
    • Commercial Managed Care (Regional Plans)
    • Medicaid (Fee for Service, Managed Care Organizations)
    • Medicare (Part D; Carriers)
    • Veteran’s Administration (VISNs)
    • TRICARE Regional Offices
    • Specialty Pharmacy & Pharmacy Benefit Managers
    • Advocacy, consumer, provider and treatment systems groups
    • On behalf of EyePoint, promote EyePoint’s product(s) via live interactions with assigned HCP targets,
  • Develop short and long-term business plans for regional and local accounts that address corporate and brand initiatives and goals.
  • Monitor progress in accounts and modify and update action plans as appropriate (monitor customer contacts, plan execution, value, volume growth, and market share).
  • Develop a strong alliance with field-based colleagues to ensure the appropriate level of cross-functional support for customers within a defined geography and for developing and executing pull-through strategies.
  • Effectively implement and manage all programs as directed by EyePoint leadership.
  • Identify and allocate appropriate resources; track results over time and adjust priorities and resources as customers and markets change during the performance period. 



Primary skills and knowledge required include, but are not limited to the following:

Knowledge, Skills and Abilities:

  • Clinical selling track record in the ophthalmology space, specifically the Retina and Uveitis space.
  • Knowledge of private payer, Medicare and Medicaid structure systems, and reimbursement process.
  • Technical knowledge of health care reimbursement from a patient and provider perspective (miscellaneous J codes, billing coding, appeals process).
  • In depth knowledge and understanding of AdvaMed Guidelines.
  • Ability to analyze and interpret regulation and legislation.
  • Clear, articulate and grammatically sound speech and professional demeanor.
  • Strong focus on providing customers with superior support and service.
  • Ability to learn, understand and communicate complex information.
  • Ability to effectively discover and address account needs with compelling messages and solutions.
  • Ability to train physicians and other healthcare professionals with confidence and expertise in an office procedural environment.
  • Project management skills.
  • Strong rapport building skills and active listening skills.
  • Strong problem-solving skills with quick, flexible assessment of situations and implementation of decisions.
  • Demonstrated teamwork ability with high emotional intelligence in managing multiple business initiatives and cross-functional relationships.
  • Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
  • Demonstrated technical aptitude and working proficiency in using iPad and working proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
  • Must be able to successfully complete EyePoint training and meet training expectations in order to proceed to servicing EyePoint’s customers within the parameters of the program.
  • Ability to drive to assigned targets within the territory using own automobile.
  • Ability to travel to work related meetings and functions as needed up to 60%


  • Retina Experience
  • Institutional Selling
  • Breath of ophthalmology selling experience to include pharmaceutical, device, and surgical
  • Certified Ophthalmic Assistant Certification (CCOA)
  • Buy and Bill Selling Experience

Level of Education Required:  Bachelor’s Degree (BA or BS) from a four-year accredited college or university 

Number of Years of Experience in the Function and in the Industry:

  • 5+ years of Territory Experience with 3+ years actively managing or working within the Ophthalmology space.
  • Experience promoting to Ophthalmologists.
  • Minimum of 2 years’ experience in: pharmaceutical or managed care industry reimbursement space including provider site reimbursement interactions

Envision Your Future

With the exciting energy of a winning culture and an exhilarating pace, we are an ophthalmology company committed to preventing blindness by developing and commercializing innovative therapeutics.

The collective power of our values influences everything we do, and everything we do for you.

  • Success begins with our People
  • Patients First
  • Integrity
  • Results-Driven
  • Innovation
  • Team Focus
  • Diversity & Inclusion

EyePoint Pharmaceuticals is proud to be an equal opportunity employer. We believe that diversity and inclusion among our colleagues is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.


Job Information

  • Job ID: 65031480
  • Location:
    Great Lakes - West, United States
  • Company Name For Job: EyePoint Pharmaceuticals
  • Position Title: Ophthalmology Key Account Manager - Great Lakes West
  • Job Function: Sales
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 5-7 Years
  • Required Travel: 50-75%

See Your Future with EyePoint Pharmaceuticals We are proud to be named a winner of the 2021 Deloitte Technology Fast 500 award, which recognizes the most innovative, fastest-growing companies in North America. We’re challenging the status quo in bio tech with a singular focus on vision-saving medications delivered through best-in-class proprietary pharmaceutical technologies and unique internal manufacturing capabilities to transform ocular drug delivery. Our unique culture fosters a science-based entrepreneurial envi...

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